Customer Feedback

Sunday 22 June 2008

Hi Wayne,

Your service is excellent, a good reflection on the company! I have left as I’m no longer using e-bay as the fees are too high, especially the paypal side of it. If I decide to use another internet provider it will definitely be with TPG.

Thanks again for the great service you all provide and I’ll definitely recommend TPG to all my friends : )

Pauline

Saturday 21 June 2008

Hi

I would like to show my appreciation for a great professional service received from TPG Help Desk provided by Fran, great support keep it up.

From a very satisfied and happy client!

Nadene

Saturday 21 June 2008

Good Afternoon,

Just wanted to send you a quick email to tell you that I spoke to your consultant Ron today and he was very helpful. I don't have a really high level of understanding about how the back end of computers and the like work and he was very patient and solved my problem for me in no time at all.

Please pass on my thanks to him!

Ally

Saturday 21 June 2008

Hi,

Just a quick line to say "thank you" for the support and help that I have received this morning from Angela.

She was exceptionally patient, especially as our telephone connection was not a very good one, which made conversation difficult, and I am very grateful for her assistance in resolving the problem.

William

Saturday 21 June 2008

Hi April,

I would like to bring to your attention the efforts made on my behalf by one of your customer service agents, Fran.

During what has been a difficult move for me, Fran has gone above and beyond to ensure that I remain a satisfied customer of TPG. In all my dealings with Fran I found her to be courteous, polite and ever willing to help, not only at the time of my call, but with numerous follow up calls. I would like to think that employees such as Fran will be rewarded for the work they carry out, as it is customer service agents like her that make your business what it is today.

Many Thanks

Rupert

Saturday 21 June 2008

Dear Sir,

I must congratulate on the wonderful patience and technical know-how of all your staff. I have had dealings with several young men in the past month since I have installed my ADSL 2 and my VoIP service and they have all been great.

Today especially I had the help of a young man called Steven, who walked me through a particularly difficult session that took many tries and attempts because of my computer. He was wonderfully patient and knowledgeable and coped with me (I was a nervous wreck) particularly well.

Thanks

Ronnie

Thursday 19 June

Hi Cherry,

I would like to thank you very much for your assistance in re-connecting our account after Telstra negligently terminated our telephone line. 

You went above and beyond your duties to ensure that the disruption was minimized and we are very, very grateful for that.

It is incidences like this which will ensure that we remain with your company for a long time.

Thank you again,

Carlo

Thursday 19 June 2008

Hi There,

I would like to send a special thanks for the help of Chris who helped me today with my modem. I was really happy with the level of service, timeliness and professionalism.

I am really very happy for the level of help desk service that TPG is providing us. I am really pleased that we have recently transferred to you as a service provider as both Chris, and the individual who helped me with my initial email setup (apologies I can't remember his name), have been fabulous.

Many Thanks,

Fabian

Thursday 19 June 2008

Dear Sirs,

I am the newest member for TPG internet network. I was planning to upgrade my plan and the customer officer Tory assisted me on entire subject without hesitating nor loosing patience. I strongly recommend the appropriate manager to continue his service being valuable to the internet industry.

Kind Regards

Sacha

Thursday 19 June 2008

Dear Supervisor,
 
I wish to advise that I have been assisted in a very capable, efficient and pleasant way by Alana this morning and would like to congratulate and thank her for her valuable help.

May I also congratulate your organisation on employing such a customer focused person in the role of providing assistance to your clients. Thanks again Alana and TPG for your good customer service.

Regards,  

Ryan

Thursday 19 June 2008

Hi,

I have today started my new internet service with your company. Having endured over three weeks of 'RUN-AROUND' with another internet provider, due to the need to transfer the service to another address. My thanks to the members of your company I have been in contact with.

My initial conversation with Elena was extremely helpful and courteous, resulting in my becoming a customer.

Another member, known as Joseph, today assisted in my hook-up and again was extremely helpful and courteous in assisting me.

Looking forward to our future association.

Regards,

Warren

Thursday 19 June 2008

Hi TPG,

I just wanted to express my gratitude for the service supplied by one of your helpdesk staff. James was very helpful, patient and polite while dealing with my connection issue this morning. I’m not sure if this fault was local to my account or a far reaching issue, but James showed determination to get to the bottom of the issue while all the time remaining courteous and focused. Thanks again James.

Regards,

Sam

Wednesday 18 June 2008

Hello,

I would like to commend Caroline on her excellent customer service which she provided during the setting up of our internet account.  She regularly kept me updated with the installation status, and as we were closing off an existing account and setting up a new one in a different name, she kept me updated on that as well.  Her willingness to help and follow through and her friendly manner made it an overall pleasant experience dealing with TPG.

Regards,

Lisa

Wednesday 18 June 2008

Greetings all,

This is just a thank you message for your help in enabling my new Dynalink RTA1046VW router for VoIP. There were 2 things that I did not know that you helped me with: in the SIP Basic section the address fields had been setup as aphone5.tpg.com.au versus the instruction sheet sent with the router aphone4. Secondly, I had no idea that I had to reset my password to achieve the desired result! You have been very patient in all this and hopefully my feedback will be useful for future sales.

Thanks again.

Regards,

Allan

Wednesday 18 June 2008

Hello,

Thank you for letting me know how to check my usages on my own, it saves me from calling and it saves your time too so that you could assist more of your customers.

You've been very nice and helpful and you seem very happy to provide assistance.

I’m happy to use your service!

Thank you again for your help. Nice accent very clear voice!

Regards,

Heath

Tuesday 17 June 2008

Good morning TPG and to Charlie,

Thank you for your assistance this morning.

And as usual the service @ TPG is excellent thank you! You ALL have a great day!

Best wishes,

Tim

Tuesday 17 June 2008

Hello there,

I have been having trouble with my dial-up connection and have just phoned technical support.

I am a senior lady and not very technical. I spoke to a young man called Ren and he was extremely helpful and very patient, and explained everything very clearly to me.

May I pass my thanks to TPG and to Ren.

The internet world is sometimes a challenge for us oldies, but when technical experts are willing to take so much trouble to help us it’s terrific.

Thank you again!

Judie

Tuesday 17 June 2008

To whom it may concern,

I moved from another internet provider to TPG a few months ago & I must say that I have been very impressed with the service. I have called your company on two occasions & both times I did not have to wait for hours on hold before my query was attended to.

On both occasions a lady by the name of Belle answered my call. Her attention to detail & genuine willingness to assist leaves a great impression for your company.

Thank you Belle for your assistance & thank you TPG for great service at a good price!

Regards

Joel

Tuesday 17 June 2008

Hello Corrine,

You spoke well and clearly in a good tone and the main thing is that you helped me out with the things I needed to be done so I am very happy to be with TPG for that.

Thank you,

Lei

Tuesday 17 June 2008

Thank you so much TPG!!! You are always so helpful and responsive to any problems I have had with my IPS issues!!! Keep it up!

Jessica

Monday 16 June 2008

Monday 16 June 2008

Good afternoon,

 I believe that the manner in which you dealt with my request for information and the processes involved with upgrading my account was very helpful and direct to the point, I was happy with the level of service provided and with the information provided with it.

I thank you for your assistance with my enquiry and hope that TPG & Soul keep this Level of service from members like your self into the future.

Thank you!

Anthony

Monday 2 June 2008

Dear TPG,

I thank you for your help with switching from Dial Up to ADSL - Leanne who I spoke to on the phone was very helpful and lovely.

Please go ahead with switching to ADSL and contacting Telstra to fix the phone line - as it is (pair gain) at the moment.

I supplied my credit card details to Leanne to debit the amount for the upgrade - also to send me an already configured modem - which was $69.95 + $10.00 postage.

Thank you for your help and I am hoping that Telstra can fix the line and soon I can have ADSL Broadband at home.

Have a lovely weekend!

Warm Regards,

Trisha

Sunday 1 June 2008

Hi,

I would like to say thank you and recommend Mervin, from Helpdesk, who helped me for my ADSL issues on Sunday, 01.06.08.
Mervin has been very helpful and very professional in assisting me.
Just want to say Thank you!

David

Sunday 1 June 2008

To TPG,

I would like to say I've been calling your help line all week trying to get my new connection working. All the people I have spoken to have been very helpful and patient!

Tonight I have just spoken to Christopher who was also very good.

Please pass on my thanks to your staff!

Terry

Sunday 1 June 2008

Hello,

I had occasion to call your help desk in order to fix a problem I had with the non receiving of e-mails. I found that the person that I spoke to was extremely helpful and polite, his name is Joseph, he was able to sort my problem out quickly.

Please pass on my thanks to him, it was a pleasure dealing with him!

Regards

Nelson

Sunday 1 June 2008

Good Afternoon,

I was very impressed with the service I have just received from John, one of your technical support representatives.
Being a non-technical person myself, I am often confused by technology matters. However, John took the time to go through what needed to be done step-by-step and was very patient and helpful. He was also very clear in his instructions and this made the process for me understandable and I was able to connect my new computer to TPG without a problem.

I really feel this was A1 customer service!

Many Thanks,

Penny

Saturday 31 May 2008

Hi,

This morning (sat) I had reason to contact the ADSL support line. I spoke with Renny and I was really impressed with the way he resolved my ADSL2+ problem. I was experiencing a drop of speed that was affecting my internet experience to an unmanageable level. Renny handled the problem in a very systematic way,  was very polite and resolved the problem in a satisfactory way. I was very impressed in his manner and politeness. As a company you can be very proud of your staff and their helpfulness on the phone.  Well done Renny and TPG. I will be making sure that my friends know of the excellent service I received this day. My experience with TPG staff has always been good.

A little understanding and politeness on the part of us as consumers will always go a long way to helping TPG's staff resolve our problems.

Once again thank you TPG and many thanks Renny for your help.

Steven

Friday 30 May 2008

Hi,

My name is Jonathan and today I received some wonderful support from Lenny.  I could not log on to internet and so I rang the helpdesk and was helped by Lenny.

He led me to my control Panel and there we opened Network Connections and we checked the local network connections. Then we went to Internet explorer and here we contacted the modem and reset it and that worked
and I have had no trouble since.

Thank you so much Lenny!!!!

Regards,

Jonathan

Friday 30 May 2008

To the Customer Service Manager,

I would like to provide feedback on the service I received a short while ago from Joan. I rang your help desk as we were experiencing problems with our internet connection. It turned out the fault was with our ADSL / Billion router. Joanne knew exactly what to do and guided me through the steps to solve the problem.
I was very impressed with Joan’s efficient and friendly service and would appreciate it if you could pass on my thanks to her.

Yours sincerely,

Malinda

Friday 30 May 2008

Hi there,

I recently signed up to TPG's ADLS2+/Heavy 50Gb package and I was extremely impressed by the service and help offered to me by Leanne. There were a few issues with my telephone line (contact details were not properly updated in Telstra's flexstream database) and Leanne helped me through this and provided me with the right set of directions on how to follow-up with Telstra (whose customer service i must say was appalling compared to TPG). She was very responsive to all of my queries, both through e-mail and by phone and my internet was connected as scheduled.

Hope that the TPG Customer service team keeps up the good work.

Regards,

Vivienne

Wednesday 28 May 2008

Dear TPGers,

I would like to say I was extremely pleased with the service I received from Rolland and Fran in setting up my ADSL connection. Although I've had a dial-up account with TPG for the past five years, a couple of months ago I decided to go with Virgin for my ADSL. It was a disaster. Virgin's offer turned out to be too good to be true!

If you weren't contacting their sales staff then it was impossible to get anyone to answer the phone. My emails went unanswered for days. I had technical support problems, which, even when people did get in contact with me (predictably, after some very aggressive emails, about five people emailed me - a total lack of coordination) never got resolved.

Even after I terminated my account and returned my modem, I kept getting bills (thankfully for minus 23 dollars) and then even a letter asking for the return of their modem.

In Virgin, I was dealing with a totally dysfunctional organization. I have no need for a fancy modem like the Virgin ones that say "Thank you for turning me on". All

I need is a service that works.

And in TPG, I have that. As Paul Keating once said, I will now stick to TPG "like s*** to a blanket".

As for Virgin - well, after the sex discrimination lawsuits, Richard Branson's obnoxiousness, a crappy airline that is no cheaper than the competition, and a total shambles of a service, I'm happy to be dumping them. Hell, I'll even throw out the Virgin LPs in my antiquated record collection.

Regards

Liz

cc- Virgin Broadband support

Wednesday 28 May 2008

Hello,

I was very impressed with the great customer service Anna gave me yesterday.  Anna took time and care to answer my query with courtesy and accuracy and she is a great representative for TPG.

As I use Adaptive Technology (computer with a talking screen reader), it was important to receive correct information, and Anna made a big effort to assist me.

Thank you to TPG for providing very good training to its Staff!

Reyna

Tuesday 27 May 2008

Hello helpdesk,

My name is Mark. Would you please pass this message on to the supervisor of Antoinette, in the ADSL Broadband department.

To the supervisor:
Just recently I rang ADSL helpdesk and was warmly greeted by a young lady by the name of Antoinette.
I am writing this email as a compliment to her as I was very impressed with Antoinette’s warmness on the telephone; her patience when we just could not overcome the problem; and her knowledge to eventually get my system working properly again. Her English was also outstanding and I understood her perfectly. This is a very important issue when communicating with the public. Not ALL internet consultants are easy to understand as we live in a country of various cultures.
This woman Antoinette STANDS OUT from the crowd. You are lucky to have someone of her caliber. Great communication: Lots of Patience: A warm personality that puts the computer user at ease: Great internet knowledge.

Thank you

Mark

Monday 26 May 2008

Hi,

I just wanted to compliment Fran on her excellent customer service skills.

I had just moved and needed my internet relocated, having just one month left on my contract.

Fran sorted this out for me and kept me up-to date on the progress of this application.

She is an asset to your business!

Best regards

Tom

Monday 26 May 2008

Dear Maureen,

I would formally like to nominate you for TPG Employee of the Month and I really hope they give you a nice prize for winning it!!

Thank you so much for your email. I look forward to hearing of the successful installation and start-up of my service.

Cheers!

Much appreciated

Laura

Monday 26 May 2008

Dear Angela,

Thank you for your assistance in updating my account.

I have been with TPG for 9 years and have always appreciated the courteous may that staff members attend to any concerns I have.

Keep up the good work.

Yours truly,

Ron

Saturday 24 May 2008

Hi,

I have just been on the phone with your helpdesk and would like to make a positive comment regarding your helpdesk officer.

I spoke to Regine who was at all times courteous and above all extremely helpful in assisting me with my problem. I found the whole experience extremely thorough and without incident. Regine made me feel at ease from the first instance and I have nothing but praise for the way he handled himself.

I am happy to say that I found your customer service of a very high caliber.

Regards

Suchada

Wednesday 25 May 2008

Dear TPG,

I am writing in response to a call I made today to the accounts section regarding my account with TPG.

The call was taken by Maria who assisted me with updating my credit card details, I found her efficient and very helpful on the call to me.

Overall, I was satisfied and impressed with her assistance to my query which made me feel I had the best customer service.

I hope she continues to exceed and provide excellent customer service and serve me again the next time I call the accounts section.

Regards,

Reka

Wednesday 25 May 2008

Hi Maria,

You were most helpful and thorough and didn't take long. It was a pleasure to have called TPG and receiving your help. I hope all my calls in future to TPG will go as smoothly.

It's a real pleasure to be able to comment favorably on your assistance as it was outstanding!
Good luck in the future!

Regards,

Willard

Tuesday 24 May 2008

Hi,

I’d just like to say thank you for the service I received in setting up my new ASDL2+ line. I had some configuration issues and was very professionally helped through the last stage of getting me online. The helpdesk tech was Ruff and he was very calm and helpful with me even though I thought I knew better. In less than five minutes I had the settings right and was online.

Thanks again for the very good service and I believe TPG is the best internet supplier I’ve dealt with and I never hesitate to recommend them to anyone asking about new connections.

Cheers,

Dario

Thursday 22 May 2008

Hi,

Just a quick word of commendation to Joseph from your help desk who managed to help me get my laptop reconnected to TPG via our network and server.
This guy managed to guide me through the process to reset and re-install the drivers to the network adapter and get it allocated a gateway and it all works!
Microsoft, HP and the extended service people couldn't or wouldn't help so TPG was the last resort and we are now back on the air.

Give Joseph a medal!

Cheers

Larry

Thursday 22 May 2008

Dear Helpdesk @ TPG

Just wanted to pass on my appreciation and acknowledgement for the fantastic help I received by one of your consultants that assisted in fixing a connection issue that I was experiencing

My workplace had issued me with a VPN remote access and I was advised that I needed to contact my ISP provider and change the proxy settings and DSN settings on my work laptop to achieve internet connection so that my VPN could be accessed.

I am the least IT person you will ever meet, so the helpful, patient, help that was provided by Sam and the eventual fixing of my issue was a testament to your customer service and Sam’s attention to the customers he service.

My daughter has of yesterday fractured her arm, hence the reason I needed to work from home. Sam assisted in this being a reality.

Please pass on my appreciation and thank Sam and the rest of the TPG team!

Very happy!

Cheers

Gareth

Wednesday 21 May 2008

Hello

To Whom It May Concern

I wish to advise that Rochelle handled my enquiry today very professionally. The subject, of my phone call, was in regards to upgrading my ADSL 2+ service.

After providing the information in a timely, pleasant and informative manner, I have decided to upgrade to ADSL 2+ Super 2 Plan 150 GB $69.99. I have just sent that request via your www.tpg.com.au web site.

From this customer service experience today I would recommend Rochelle as a valuable team member asset to your organisation.

Thank you very much.

Regards from

Wednesday 21 May 2008

Hi Ben,

I just wanted to send you a short note regarding one of your staff. I’m sure you’re aware of the issues I have had over the past couple of weeks and I’d like to thank Eve. Not only has she kept in contact letting me know what stage everything is at but she showed tremendous patience, understanding and willingness to help me. It is very unusual for any call centre staff or staff at an ISP (like I said, I work for one and have worked for others). I would hope she is rewarded in some way for the good word of mouth I am now spreading on TPG’s behalf.

Thanks again

Joey

Tuesday 20 May 2008

Maria,

Thank you for your help in activating my phone card. You were clear, concise and helpful in our conversation. I came away from the transaction feeling very satisfied and gratified.

I wish you all the best.                            

Regards,

Michael

Tuesday 20 May 2008

Hi,

I had problem with accessing the internet and  Ruff of Technical support helped me to go through the process of uninstalling and reinstalling the modem driver step by step and then correcting my user address to make the accessing the internet possible.
Thanks for the very helpful support and patience as well!!

Tran

Tuesday 20 May 2008

To whom it may concern,

I just wanted to pass on some feedback about TPG's customer service, and about Rose, as I feel that it's certainly warranted.

We've only just recently signed on with TPG and when we did we asked for VoIP with our account. On following the instructions that came with the modem our VoIP service would not run and I called TPG to find out if it had been installed on our account.

Rose was polite, mannered and conscientious and I felt that I was getting value for money  in having established a contract with TPG. Not only was she able to confirm that VoIP was enabled on our account but in transferring me to the technical support line she called me back to do so, as I was on my mobile phone and she didn't want me to have to spend any more on the call.

All in all I am very happy that we made the decision to make TPG our internet provider and if this is the level of support and customer service we can expect, I look forward to renewing our contract once our current contract expires.

Thank you, Rose. I am more than happy with your service.

Kindest regards,

Bobbie

Monday 19 May 2008

Hello Belen and TPG Customer Service Group,

I am writing to give a profound thank you in regards to your excellent customer service that you have provided me. It was time efficient, friendly, and highly recommendable to any other customers. As I am a first time and new customer, you gave me a great impression of TPG and I feel confident to make a (18 month) contract commitment using your TPG internet services knowing that your customer service will always be better than the others. Thus, please allow me to thank you again and give my best regards to your customer service team too.

Faithfully,

Kim

Monday 19 May 2008

Hello Michelline,

Please let it be known that your assistance to me in the matter ADSL2+ upgrade was invaluable, you were not only courteous but also able to answer all of my question in regards to this, as well the service provided on a Sunday was very convenient.

Many thanks,

Saturday 17 May 2008

To whom it may concern,

Today I called your Technical Support for assistance with my VOIP set-up. Firstly I spoke with RJ who was very helpful and spent quite some time trying to resolve the issue. He finally said TPG would have to change my password and if I could I call back in 15 minutes.
I did so and spoke with Brian. There was initially some confusion when he asked for my password which I gave him and of course as it had been changed and I only knew my old one and not the new one it would not register. Brian somehow resolved that and after some time we managed to get registered.
I think it's working now!

I thanked Brian profusely for all his, and TPG's help and he asked if I would speak with a Supervisor to say the same thing. I said certainly. Unfortunately he was not able to connect me to the Supervisor and I just felt compelled to write and express my thanks and tell you how hard your staff worked to resolve my issue. I am sure you get many complaints, as people only ring with their problems, and so I thought you deserved some positive feedback.

Sincerely,

Luke

TPG customer of many years and, it the service continues to be good, many years to come.

Saturday 17 May 2008

Micheline,

Thank you for rectifying the issue with my TPG account in a positive and helpful manner.

The connection was up and running within the hour as discussed.

To date I have been quite happy with the service provided by TPG and have on numerous occasions recommended TPG to family & friends.

Thanks again.

Kind regards,

Roger

Saturday 17 May 2008

Hi,

I have recently signed up for a new ADSL2+ account with TPG and I just wanted to commend my sales person Chris on a wonderful job in getting everything set up for my account to be activated. The answer I got were quick and understandable and I was able to easily make the decision to sign up with TPG and figure out which plan suited me best. Job very well done and I am a happy new customer.

Thanks

Toby

Saturday 17 May 2008

Hello,

I was very impressed by the great customer service that Regina gave me yesterday.  Regina took time and care to answer my query with courtesy and accuracy and she is a great representative for TPG.

As I use Adaptive Technology (computer with a talking screen reader), it was important to receive correct information, and Regina made a big effort to assist me.

Thank you to TPG for providing very good training to its Staff.

Wayne

Friday 16 May 2008

Hi,

I have been dealing with Jenny, in your Accounts Section of Customer Service, to establish a new account for our business and am very happy with the service provided by your very competent staff. I already have a private account with TPG and did not hesitate to take the opportunity of transferring our business account to TPG as soon as it was possible. I have always recommend TPG to all my friends and colleagues as an excellent provider and this is because of the staff you employ, who are the face of your business - They provide excellent service. I am happy to provide you with this feedback and to commend the standard of service provided by Jenny.

Nina

Friday 16 May 2008

Melinda,

I would like to applaud the way in which you attended to my request today.

My problem was not the fault of TPG & I appreciate your fast & efficient efforts to aid my requirement.

You have helped me out of a potentially costly spot.

My warmest thanks to you!

Melvin

Thursday 15 May 2008

Hi,

I would just like to say that Maria’s service was excellent. She demonstrated efficiency and quality in her delivery of my requirements. Furthermore, her product knowledge was excellent and her tone of voice was very professional and confident.

I wish there more people like Maria in this industry.

Thank you for a prompt and efficient service.

Kindest regards

Ian

Thursday, 15 May 2008

Dear Sir/Madam,

I contacted 1300 360 855 and spoke with Belen, one of your employees who was very polite and steered me through the matters associated with our credit card expiry date which she told me was 21/6/08.

I further informed her that our Commonwealth Bank had given us two brand new cards to take us beyond this period. I further told her that my wife, had the cards "somewhere' for safe keeping, and the bank told us not to use them before the expiry date.

I did this thinking TPG may cut us off. Belen very confidently and politely told me that TPG would do no such thing, and I felt very re-assured. I would like to add that we find TPG to be an excellent provider! Other friends of ours often complain of difficulty being connected to their providers and they mention other faults they encounter. When they ask us what provider we have, we are very proud to say TPG and that we never have any problems.

May I say a good word for Belen, because if it were not for her "people" skills, I would not have had the opportunity to express myself. I am of the old school, being 75, and appreciate good manners, which your employee, Belen has abundantly.

Kindest Regards,

William

Thursday, 15 May 2008

Hi,

Today I had to contact your helpdesk re: a problem not directly related to TPG, but one of a site I was trying to access.
I did not see it as your responsibility, but I was helped admirably by Gerard, who was able to solve the problem by suggesting a solution that worked, at least in the short term. I would like to extend my thanks to your staff and to Gerard in particular.

Thank you,

Monday, 12 May 2008

To whom it may concern,

I would like to report and acknowledge the excellent service provided to me by Gerard tonight.

I was floundering after having a new computer installed trying to get the TPG Internet access operating. Bernard took me through the process showing considerable knowledge and patience as my knowledge of computer operating systems is not great.

Thank you Gerard!

Emerson

Sunday, 11 May 2008

To the Manager,

In recent weeks I have had significant ADSL connection issues that was diagnosed as a Telstra fault and rectified.

I spoke with Tyra, who was most helpful but on investigation there were no notes on file to support the discussion with the Technician the previous day.
I was frustrated but Tyra persevered and after 10 minutes of investigation, she was able to find the problem which enabled the router to be reset and fixed the problem.

Tyra’s service is to be commended!

Warmest Regards,

Saturday, 10 May 2008

Hello,

Thank you once again, what a good helpdesk team you have at TPG. I used to think the helpdesk at AAPT was good but you guys leave them for dead. Quick service, straight to the point and I learn something each time! Good work TPG :-)

I would like you to thank RJ for me...

Regards,

Henry

Saturday, 10 May 2008

Hello Helpdesk

I have called the TPG 1300 number two nights in a row to get assistance with my internet connection.

I would like to let you know that on both occasions your Helpdesk staff were extremely courteous and helpful. And I would like to make particular mention of Mervin, who assisted me tonight. I appreciate the way your company has responded to my needs, and I congratulate you on these two employees.

Thanks,

Amy

Friday, 9 May 2008

Hi,

I lodged a support case one or 2 weeks ago. During this time, a lady from your support team (sorry. should've written down her name) had been proactively following up my case and provided me with latest updates.

This afternoon when I said everything was fine except that I couldn't use VoIP, she quickly transferred me to your VoIP support team. A gentleman (sorry again, I didn't get the name) called me and patiently took me through configuration steps and finally solved my problem.

It's excellent, excellent accountability which you don't normally see these days.

Thank you very much. I appreciate your help.

I believe quality support can make you stand out from the market!

Regards

Kelvin

Thursday, 8 May 2008

To whom it may concern,

Today we were having trouble with our connection and were very fortunate to get on to your employee by the name of Tina. She was very patient with us (we are elderly) and after a rather lengthy phone call we are now back on line.

Hoping you will let her know somehow of the wonderful service she is doing for TPG.

Many thanks,

Ryan

Thursday, 8 May 2008

Hi

I would like to pass on my thanks for the excellent service provided by your technician Lyle.

As a teacher in the service area - hospitality, event management and marketing - Lyle was fantastic to deal with and is definitely an asset to your call centre.

Thank you for the great assistance.

Mary

Wednesday, 7 May 2008

To the TPG Helpdesk,

I wish to pass on my sincere thank you to Erwin at the TPG Internet technical help desk. Last Monday 5th May 2008 Erwin displayed a good deal of patience and technical skill in solving the problem with my modem. Keep Erwin on the TPG team....he is good.....very good!

Regards,

Larry

Tuesday, 6 May 2008

Hi,

I wish to let you know that I have just been helped very graciously and very professionally by a kind and courteous gentleman by the name of Gerard. He was very patient and he explained how I could overcome the problem I was having with receiving emails that were not coming through because I was not able to connect to the internet.

Gerard is to be commended and congratulated on his professional manner and the clear way in which he explained to me what had to be done step by step.
He is a credit to the organisation and TPG should be proud to hear that Gerard provided me with first class and quite superior customer service. If everyone provided the same level of first class service that Gerard provided to me, it would be wonderful.

Thank you Gerard! It was a pleasure talking to you. Your friendly manner and kind sounding voice made me feel less anxious and calmer about my problem.

Well done Gerard! You should give Gerard a bonus in his wage this week!!!!

Dr. Madaline

Tuesday, 6 May 2008

Hi, 

Allow me to express my thanks to your help desk, and specifically Mickey, for the assistance I received today with sorting out my persistent connection problems. Mickey patiently stepped me the process of elimination and testing, which resulted in the identification of the cable connecting modem to phone outlet as the likely cause of my problems. I am in the process now of replacing that cable, and expect the problems I had been experiencing over the past couple of months to disappear. Mickey was clear in his instructions and methodical in his diagnosis.

Again, thanks.

Trevor

Monday, 5 May 2008

Hi,

I would like to thank two of TPG's Helpdesk staff for their assistance with a problem I had with my Internet Explorer today at approx 10am.

To Ronny & Toni who provided excellent service. A thank you to Ronny for his thoroughness to find the fault which he found and resolved quickly & to Toni for explaining the resolution in a friendly & pleasant tone.

Can you please ensure these people receive recognition for the good Customer Service!

Tim

Monday, 5 May 2008

Dear Friends at TPG Helpdesk,

It is a great pleasure to get stuck and to get help from such a wonderful consultant like Hannah. She is capable, patient and kind. She can sense my inability and anxiety in getting my computer connected to the internet. Hannah explains and patiently leads me step by step to get the problems solved. I am thrilled to have my internet connected! Hannah does her work so thoroughly that she checks and makes doubly sure that I have access to the internet from now on. I am very grateful for her help!

Sincerely yours,

Julianne

Monday, 5 May 2008

Good morning,

I would just like to say a very big thank you to Marc and all the team at the TPG help desk. The service provided has been fantastic, all the staff we have spoken to have gone out of their way to assist us and help resolve our problem.

I am glad we chose to stay with TPG as our service provider and would highly recommend your services to anyone looking for a service provider that goes out of their way to assist its customers.

Again many thanks!

Regards

Veronika

Monday, 5 May 2008

To whom it may concern,

I want to register my thanks to all the staff at TPG who have helped me with a huge problem I had during the past week. 

I had my phone disconnected by Telstra because my husband had passed away and to get the account into my name, his wife Belen, they said they would have to disconnect and reconnect my phone within 5 minutes.  They did not tell me that my internet would be affected.  I lost internet last Tuesday, 1 week ago, and after many phone calls and a lot of troubleshooting by your helpdesk - some of the names I remember are Josephine & Jeremy, but there were others too who were so helpful during this week, spending much time with me trying to sort the problem out without getting annoyed or impatient with me, a novice at technical things. Eventually they put me through to the Engineering staff and I received a phone call from that department to get me to check everything with them but I was out at that time. Ronald rang me back that afternoon again and was particularly helpful in getting things restored to normal. I was thrilled - I think I nearly jumped down the phone at Ronald I was so grateful. 

I am selling online at the moment and it happened when all my sales on Ebay and Oztion were ending and I had bills to b-pay which made it very difficult for me. 

I just wanted to express my thanks to everyone who was involved in my problem, for most people could not have been more helpful towards me and I am so relieved that it was not a problem I had created, nor was it my modem that was at fault.   Thank you to everyone concerned and I hope all people are congratulated from me for a job very well done.  

Kindest regards,

Belen (I am sure nearly everyone knows my name by now)

THANK YOU, THANK YOU, THANK YOU!!

Sunday, 4 May 2008

Hi there,

Recently I have had some issues with my modem and have contacted the technical support personnel for assistance. Your staff are always polite and they always try their utmost to resolve my problems. On Sunday 16/3/08 I contacted the Help desk and spoke with an assistant named David. He was very helpful in resolving my problem and was able to troubleshoot the problem to a faulty filter, which meant I could continue to access the internet.

Please note that David went that extra distance to help the customer (me) and I would like to pass on my thanks for his help. Keep up the good customer service.

Cheers

Pauline

Sunday, 4 May 2008

Hi Ronald,

I find that all your Customer Service Representative including Anya, are all very polite and professional over the phone. I couldn’t be more than happier with the prompt service they have given me in addressing my concerns.

Congrats to all Customer Service Reps for their consistent professionalism that I receive every time I need assistance to my TPG accounts. The supervisors must be doing a very good job in maintaining the great standard of service.

All the best

Alfonzo

Saturday, 3 May 2008

Dear Wayne,

I would like to use this opportunity for complimenting you on the service I received today. Following my request for assistance in view of the Bank taking long to replace a credit card I had lost and therefore cancelled, my connection was deactivated pending my latest payment.

After explaining the problem to you, you were kind enough to call me through the day appraising me of progress on my call and finally have provided a most satisfactory solution which will enable my kids to complete homework assignments, etc.

I would like to thank you for the good service received, your focus on the client's needs and your ability to find a solution.

I am happy to be with a service provider like TPG if this is the level of service I receive.

With best wishes

Robin

Saturday, 3 May 2008

Hello,

My name is Alana, and I am very pleased for your efforts in these last couple of days in trying to help me and what was more important to me more importantly, to understand my situation.

At the moment I cannot say anything negative about TPG’s services. Even when I have had some problems, I was always helped when I asked for support and for that I would like to thank you for everything that you have done.

I wish you all the best in the future.

Yours sincerely,

Alana

Saturday, 3 May 2008

Riza,

You were great, I got the info I needed quick smart and I didn't have to wait long to speak to a real person. Try that with Optus and see if you get someone before your cordless phone goes flat!

Best regards,

Stuart

Thursday, 1 May 2008

Dear TPG Team,

I have had TPG ADSL2+ active since last Saturday and I want to say a big "THANK YOU GUYS!". I am extremely happy with your service so far. I am especially happy with the whole installation and activation process because it happens in just 5 working days as you promise. The whole process went really smoothly and free of hassle. I received the modem, just plugged it in and got Internet access immediately with no more set up required.

I want you guys to know that, given the opportunity, I'll highly recommend TPG among my friends.

THANK YOU!

Patrick

Thursday, 1 May 2008

Candice

The service was excellent. I did not mind waiting a few minutes for you to investigate my request and I really appreciate that you could sort out my temporary difficulty.

I always recommend TPG to anyone who wants to know who my ISP is.

Many thanks

Lorel

Thursday, 1 May 2008

To whom it may concern,

I thought I would take the time to give some feedback on one of your staff members. Today I spoke with Jennifer who was very polite and diligent in her work. I was most impressed with the level of customer service that she gave while handling my request.

I hope there is some way that Jennifer can be rewarded as I feel that she is an asset to TPG and your customer service area.

I would only be too happy to speak with her again.

William

Tuesday, 29 April 2008

Dear Carol,

Thank you very much for your email and for giving me the chance to give you my opinion about TPG. From my experience I can only say that the service provided by TPG has always been absolutely satisfying. This also includes you. You were very helpful, friendly and it was a pleasure to talk to you. I feel very happy to have chosen TPG.

I wish you and the TPG team good luck and I am looking forward to talk to you again :)

Thanks again

Kind regards,

Sean

Tuesday, 29 April 2008

Hi,

I would like to say thank you to your representative John for the professional, patient and courteous manner, he displayed in sorting out our internet connection problem. He is a credit to himself and TPG.

Kind Regards,

Sally

Tuesday, 29 April 2008

Gday there,

Ok firstly u took the call ASAP (Compared to when I used to ring Bigpond, I’d be on hold for way to long and it’s really frustrating!!) so that’s A+. Also, you answered my questions easily and I was very happy with the overall call and hope to have more calls like this in the future.

Thanks again!

Soon to be customer

Doug

Monday, 28 April 2008

Dear Sir,

I contacted TPG this morning to arrange for my payment details to be changed due to increased charges on my Debit Card. The call was answered by Joseph who provided me with quality customer service to enable a smooth transition. Joseph also needed to speak to my sister concerning the change and he was very prompt in making the call to her and then resuming discussions with me. I am writing to express sincere appreciation to Joseph for being so polite, helpful and friendly whilst remaining very professional at all times. It was fantastic to receive the “Second Mile” service offered by Joseph as it is very rarely seen these days. Joseph is a fine Ambassador for TPG. Would you kindly pass on to Joseph my appreciation and may I also encourage some form of internal recognition to reward his efforts. I do trust that this positive feedback will encourage Joseph and other TPG staff to keep up the good work as it is noticed and is very much appreciated.

It has been a pleasure to be in contact with you on this occasion.

Yours sincerely,

Peter

Monday, 28 April 2008

Paula,

The manner in which you dealt with my call was very professional and extremely friendly. I didn't have to wait on line to talk to you (this is one of the reasons that I left dodo, as I could never get anyone to talk to me). I appreciate that you were able to answer my question and put my mind at rest immediately. I haven't needed to contact TPG in the past but my experience with this phone call and talking to you has convinced me that I am with the best internet provider!

Thanks for your help,

Raphael

Monday, 28 April 2008

Hi Carol, Thanks for you email, and thank you very much for you assistance today, in helping me getting my account activated. You made me feel, welcomed, and you made me feel very comfortable, and you were very professional.

Thank you for a super job! You are greatly appreciated. Keep up the great service!

Your happy customer.

Anthony – Brisbane – Australia

Monday, 28 April 2008

Hi Irene,

Your service was excellent. You were quick, polite and you serviced my issue promptly. A customer should be treated this way every time an enquiry is made. An excellent example of customer service, well done!

Kind Regards

Rowan

Monday, 28 April 2008

To whom it may concern,

I am writing this email as a commendation of superior service and outstanding knowledge provided to me by Thomas. I spoke to Thomas last week in regards to relocating or having to cancel my ADSL2+ service due to the fact that the new address I was moving to was unable to be provided with ADSL2+ or ADSL. This situation was complicated and I was lucky to eventually speak to Thomas. He displayed outstanding product knowledge and handled the situation professionally. I was extremely impressed with his performance and recommend that this be noted.

Kind Regards,

Terry  

Saturday, 12 April 2008

Dear TPG Staff,

I am one of your clients who live in Camperdown. The other day I called your technical support line, because I was having issues with my internet connection. Because I had little knowledge about the procedure of reopening the internet and because English is my second language, the call lasted for over half an hour. I felt really sorry for the consultant who was answering my call because he had to wait on the phone while I was operating my computer.

All in all, what I would like to say is, the man who answered my phone, named Tristan, was very helpful, patient, and conscientious. I want to say thank you to him and your company!

I feel very happy with your service and I want to cooperate with you in the future with my internet service.

Best regards

Lu

Tuesday, 8 April 2008

To whom it may concern,

I would like to thank and praise the technical support officer who helped me setup my modem last night around 9pm. He was concise and to the point, settling my problem in a very short time. Today Netgear tech support sorted out the setup of my router. Because I had not coordinated these two, I was being disconnected from the internet on a regular basis. Once again praise to your staff!!

Regards,

Ken

Tuesday, 8 Apr 2008

Hi, I am VERY happy with all aspects of TPG's service. Helpful at all times!

Matt

Monday, 7 April 2008

Hi, On the 6th of April I received excellent service in regards to my internet connection. The representative’s name was Adrian. He was professional, clear, concise and helpful beyond my expectation. His patience and willingness to help sort out the issue is a credit to himself and to TPG.

Again, Adrian, my sincere thank you! I wish you well.

Kind Regards,

William

Sunday, 6 April 2008

Dear Sir, Last Friday 4th April, I rang TPG as I was having trouble with a new modem/router (Netgear DB834). I spoke with Tony who was extremely helpful and who quite quickly got my access working. From a customer point of view, it was nice talking to someone who not only knew what they were talking about but whom took the time to help me overcome my problem.

While he was on the telephone I also asked him if my new modem/router would give me an improvement in upload speed since my old NetComm NB5 had trouble 'synching' at anything higher than ADSL1 speeds even though I am relatively close to my exchange and subscribe to an ADSL2+ plan.

Eventually he was able to do this and I am now very happy to have an upload speed of 1 Mb/s from my previous 512Kb/s.

Please pass on my thanks to Tony again as from a customer point of view, he is the type of support person that ISP's should have.

Regards,

Wilfredo

Saturday, 5 April 2008

Hi, My name is David, a current TPG customer. I am writing to your company to say a big thank you to Kristina. I had been experiencing an issue this week and it was so inconvenient to me when I had no access to internet. This Thursday I called TPG to solve this issue and got answered by Kristina - a name I will never forget. Kristina helped me look into what was actually going on. I am so impressed by her wonderful service and incredible patience. Due to my language barrier, it was a bit difficult to understand what I said and to guide me through the issue. However, I could feel that Kristina never lost her patience. The whole process lasted actually nearly one hour but Kristina never showed any unhappiness at all. Fortunately I had my internet reconnected.

I am so happy about it! I here want to express my most sincere appreciation to Kristina’s service. She definitely deserves the best employee for any company. I wish her a good future with TPG.

Thanks.

Loyal customer David

Wednesday, 2 April 2008

Hi, I spoke to a lady named 'Linda'. With calm, professional, precision and confident competence, she was able to resolve (up to this time/ pending further stability of settings testing) the packet flow problems that had plagued me for several days.

I know your staff (because of the nature of their job) get mentally drained due to dealing with many difficult and obtuse customers, and one of the most difficult things in such a position is to not let the previous ( if rude/obtuse) caller's effect one or show in ones conduct when dealing with the next person's enquiry. 'Linda' deserves a commendation/mention and (at the very least a box of chocolates and some flowers) but not knowing where to send them I will leave the complements in your hands, and once again thank you for all you and your staff do.

I am not in the habit of writing such things lightly, but believe in giving credit where credit is due.

Regards.

Russell

Wednesday, 2 April 2008

Hi, I had been experiencing a problem with my internet connection, so I rang TPG support and was speaking to Pauly who guided me through resolving the problem I had been having when trying to connect to the TPG site. I would just like to let you know that I was very pleased with the whole experience, I didn't have to wait very long to talk to someone and it was a delight to talk to someone who explained things methodically and was most co-operative over the phone. Pauly resolved the problem very quickly and I was able to access a couple of sites that I had been trying to access urgently.

This is a much better level of service that I have received from previous internet providers, keep up the good work, once again and thank you very much!

Kind Regards

Ron

Tuesday, 1 April 2008

Dear Reader,

Over the past 12 Days I was experiencing problems with both my physical and software based ADSL2+ related items and configuration (both from the Telstra End, and from certain issues with a new router).

As I am a disabled person, performing some of the repair tasks required reliance on external help. Though by no means an expert, I do however always try my best to troubleshoot config and soft\hardware problems myself.

There are times though, when I call your support centers for further assistance. Some staff are more knowledgeable than others (as is to be expected in any field), however some of your technical staff are FAR ABOVE the normal par found in many 'other so called ISP' "Service" Providers. And yet within these fine helpers on your team there are those that out-shine the normal high standard that I have always found is provided by TPG (this is over the many years that you have been my sole ISP provider).

One in particular, was a gentleman, who identified himself as Jerome, and about whom I spoke briefly to his supervisor, so as to provide comment and complement. Jerome was not only polite, patient, and extremely efficient, but also very well versed in the technicalities of the service that he is responsible for supporting; and thus with very little background referencing to any of your internal databases, was able to, with full confidence and total accuracy, provide me with all the settings, and parameters that enabled me to finalise the settings that I had failed to identify as the cause of certain problems that I had experienced at the time.

Please pass on, my Thank You and Best Wishes and Kudos, to one of your very extra talented help desk staff, 'Jerome'! Also a general Thank You to the many other fine people within TPG, without whom the best ISP in Australia would not be available.

Regards

Samuel

Tuesday, 1 April 2008

Hi, Today, I lost my broadband connection and rang your help desk. The lady who responded promptly was patient, precise and pleasant. She took me carefully through routines and adjusted her instructions to suit the fact that I have ear nerve damage and therefore having difficulty with telephones etc. She was able to set me up again without any mishaps and it was a pleasure to work through the instructions with her customer approach making the task painless. I am pleased I have chosen TPG for my internet provider since she is an excellent example of high quality customer support

Timothy

Tuesday, 1 April 2008

Dear Sir/Madam

We are new clients of your company, having been with you for just over a month. This morning I experienced problems connecting to the internet. I rang for assistance and spoke to a gentleman named Marcus. For some such as myself, with little pc knowledge it can be a daunting to encounter these problems and I know, from past experience, that help desk operators can be less than enthusiastic or interested in small issues such as the one I experienced. This in turn, can make a customer like myself feel more overwhelmed and alone with their problem. So I was, pleasantly surprised when I came across Marcus. He patiently worked with me for quite some time on a frustrating problem. Not only was he courteous but his phone manner/demeanor was such, that I felt like I had an understanding friend sitting beside me at this end, keen to alleviate me of my worries. I was very impressed and delighted to receive help from someone like Marcus and wanted to take a moment to let you know how impressed I was with the service he provided to me on this occasion. I know that we are all very busy and in today's fast paced world, customers are seeking greater connectivity in the sense of someone taking a little time to stop and really acknowledge/see/hear and understand, another. It seems that people/companies are so caught up in the delivery of the service, to meet targets etc that they forget that they are dealing with a human being. As I have said, dealing with Marcus, was like dealing with a good friend and that felt great in circumstances that made me feel a little overwhelmed. Even though we are all busy, I think it is important to take time to acknowledge those who go that little bit further, than simply providing the service required and Marcus did this, exceeding all my expectations on wonderful customer service.

Sincerely

Angela

Sunday, 30 March 2008

To whom it may concern,

This evening I had the good fortune of being able to connect to the internet at approx 6.40pm at my new address with assistance from Sherwin. The young man was most considerate as I have a hearing loss and am not able to hear clearly and thus follows the instructions. He directed my friend through the set up and she is very impressed with his oral assistance as she has experience with another ISP’s which she has found not to be as good. The service tonight has surpassed what she had experienced in the past. I am very grateful, well done TPG and the young man.

Nelson

Friday, 28 March 2008

Dear Sir/Madam,

In the past 5yrs, I have been disappointed with the customer service quality from many companies.

TPG have outstanding customer service. I have spoken to quite a number of representatives at your company and they have been the friendliest and helpful staff I have dealt with in a long time. In particular I would like to thank Sarah for her friendliness and exceptional help.

I have advised some other friends & family of your company.

Yours Sincerely

Janette

Friday, 28 March 2008

Attention Customer Service,

I have been a TPG customer since January 2001 and have always found TPG as a fantastic internet provider.

Today I called regarding my internet plan and my call was handled by a TPG representative by the name of Larissa. Even though at this time I was quite frustrated Larissa was patient and asked all the right questions to handle my enquiry.

Not only did Larissa help and solve my questions she also offered me extra information which helped me decide on upgrading my current plan.

With her instructions I now have a new TPG plan which is best suited to my lifestyle and it was actioned within hours of my email.

I have been in sales for 17 years and I know how hard it is to get great sales people and Larissa showed exceptional skills. You should be very proud to have her on your TPG team.

Please forward this to your sales supervisor so that Larissa gets my positive feedback and the appreciation that she deserves.

Thank you again for providing such great service, just when I thought there was no such thing as "customer service" anymore.

In appreciation,

Ronnie

Thursday, 27 March 2008

Hi,

I would like to take this opportunity to congratulate TPG for the wonderful service I received from Brian this evening.

Ryan assisted me with a few issues I was having and went out of his way, even staying back to work through these issues with me.

I wish we could have more people like Brian in customer service these days as it is difficult to get good service.

I would like you to personally thank Brian on my behalf for the great service rendered to me!

Regards,

Roman

Thursday, 27 March 2008

To whom it may concern,

I called your customer service and spoke to Grace. I had a request to upgrade my service to a higher cap. Grace advised there normally is a 3-5 working day turn around time for this to process.

As I needed this ASAP, she went out of her way to make sure this request went through today AND called me back to advise me. I have to say I liked the quick response and helpful nature Grace displayed. Because of here actions I will be recommending your service to all my friends.

Thanks for the helpful customer service

Greg

Wednesday, 26 March 2008

Hi, I have recently signed up with TPG and am very impressed with their service. In particular, I was most impressed by the very helpful customer service representative, Marco, who was very patient, friendly and understanding.

Thank you very much Marco and I wish you all the very best for your future!

James

Tuesday, 25 March 2008

Hi there, Just wish to comment on your great guy Roman whom helped me with technical support this morning. He was understanding, easy to talk to and was able to talk me through the errors I was getting. After it was all fixed he even rang back to see if the internet was running! I was very impressed and glad that I have chosen the correct ISP. Keep up the great work! Customer Service is still here.

Kind Regards,

Maya

Tuesday, 25 March 2008

Dear Sharon,

I would like to thank you for your assistance with my call today. I appreciated the way to ensured you had the correct information before you gave me any advice.

I particularly appreciated you advising me that there will be no fee for upgrading, but if in future I decide to downgrade, I will incur a $59 fee. This type of information is vital for people making decisions on changing their plans. I have added this information to my notes to ensure I am fully informed should I decide to alter my plan again at a later date.

I also appreciate you advising me that there would be a 3 to 5 day delay in upgrading my account from when I have input the data. This advice saved me from being frustrated and wondering why it did not upgrade immediately.

Thank you once again for handling my call in a professional and very user friendly manner. As a customer I greatly appreciate this.

Should you wish to show this email to your supervisor or use it in an application for a promotion, you are most welcome to do so.

Regards

Josephine

Monday, 24 March 2008

Dear TPG management,

I just want to say thank you on your professional customer service in handling my change of account detail request last week.

It had been processed very quickly and the communication is excellent, thank you again and my thanks to your operator James.

Regards,

Vivian

Monday, 24 March 2008

Hi All,

I was very satisfied with TPG Customer Service recently. I rang up TPG on the 1300 number, Tania was very helpful and explained things to me clearly in regards to my new internet account that I just changed.

I would like to thanks to Tania and I will strongly recommend to all of my friends that TPG is one of the best Internet Service Providers in term of the package plan and customer service.

Best Regards

Matthew

Saturday, 22 March 2008

Hi,

I have been having problems with my password and so I called your helpdesk this afternoon. As usual the help has been extremely good and this time I was assisted by Laura who could not have been more helpful and patient. After fixing up my problem she showed me how to change my password properly. This has been most of my problem and now that I know how to change it correctly I shouldn't have any more trouble. I would like to thank Laura for all the guidance she gave me and how pleasant she has been at all times.

I think the helpdesk is fortunate to have so many efficient and helpful people who have lots of patience with people like me who are not very confident with their computers!

Many Thanks

Faithfully,

Cyrille

Thursday, 20 March 2008

Hi Toby,

Just a note to say thank you to the helpdesk staff for all your help in the last few days. I have found the support to be excellent.

The thoroughness and patience shown has been most appreciated. Peter in particular was very helpful in helping me find the fault in my setup, testing the line as I isolated each extension.

Sean

Thursday, 20 March 2008

Hi there Angela,

Your call was professional with a friendly manner, something that is starting to disappear in customer service nowadays even in big business where people expect more. Your email is also much appreciated as most companies don’t seem to care about the individual just the end of year profits.

Jennifer

Wednesday, 19 March 2008

Hi,

Just a quick note to say thanks to Janine for being so patient with my problem this morning. Problems have been at a minimum since I joined TPG, and just as well because at 88 you can well do without them, but I cannot do without my PC!

Kind Regards,

Tom

Wednesday, 19 March 2008

To whom it may concern,

I am pleased to say that the service I experienced from TPG helpdesk consultants and technicians was fantastic and I have no cause to doubt their abilities and professional approach to problem solving.

I use the internet for both business and pleasure and congratulate TPG for providing the excellent service that it does.

Yours faithfully

Trent

Wednesday, 19 March 2008

Hi Terry,

You were very helpful with my query and provided me with the information I needed to understand what the issue was and why I had received the email following my account upgrade.

I am very happy with response times and the helpfulness and good attitude of the TPG customer service team. Keep it up!

Kind regards

Mark

Wednesday, 19 March 2008

Hi,

My customer service experience with Jan was an informed and helpful one. I could clearly understand him and the call flow from beginning to end was very smooth.

I work in a call center myself, so I can tell that Jan is a well trained phone operator.

All the best,

Luke

Tuesday, 18 March 2008

Dear Customer Service Manager,

I have just had a man called Steven help me get the new connection working. He was fantastic. I have always had help when I have needed it with both my accounts with you and that is why I opened another account because the service and help is always there if I have needed it.

I was very pleased with the service Jaime provided me with setting up IPTV. He was very polite and professional and showed adept knowledge.

With representative like Jaime on your team, I am sure a lot of customers would be happy with TPG!

Thanks again

Kind Regards,

Ron

Tuesday, 18 March 2008

Dear Sir / Madam

This is just a short note to say how appreciative I was of the help Joseph gave me with my enquiries regarding a new contract with TPG.

He easily guided me through the new contract conditions for the package I required, and his directions for signing up over the internet were clear and precise.

Overall, my experience in dealing with Joseph was very positive due to his product knowledge and his excellent manners. He made me feel very confident and satisfied in my dealings with TPG.

Faithfully

Daniel

Monday, 17 March 2008

Hi there,

I am writing a quick email to praise your Technical Operations there but to be exact your Senior Technician Jeffrey who in his calm and efficient manner managed to keep me stay calm, and stepped me through the procedure to determine that it was my modem that was at fault and then organise a replacement one for me that arrived Tuesday morning (March 11). I was very stressed at the time but it was lessened with the help of your Customer Service (who were helpful) and then your Technical Dept (Joseph) where the problem was solved and my sanity was intact.

Keep up the good work TPG, I am very happy with the service you provide!

Steve

Monday, 17 March 2008

Hi Naomi

You are very customer service orientated. You were so systematic in guiding me to re-configure the connection, and you spoke slowly and clearly: I was able to understand what you wanted me to do. You were so patient in waiting for me to turn off and turn on the modem and computer. I am VERY happy.

You have given me an extremely good impression.
Thank you once again.

Best Regards,

Yvonne

Friday, 7 March 2008

Dear TPG

I have had the broadband connected and I would just like to thank you for your prompt service and email's. The girls on the phones have been patient and forthcoming with relevant information. Your broadband speed is excellent and I am one happy customer!

Thank You.

Rhiannon

Thursday, 6 March 2008

Dear Karen,

I was very impressed with your customer support. It was a total delight to have someone like yourself helping me with my concerns and questions. I have been very happy with the high level of support and friendliness I have received from you and your staff. It is very much appreciated.

Thank you and kind regards

Darren

Thursday, 6 March 2008

Hello,

I am just writing to comment on the excellent technical support offered by Joseph. I found him to be clear, friendly, and highly competent, and he managed to resolve my problem readily. I was very happy with the support. I have been with your company now for some time, and always found the technical support staff to be excellent.

Thank you!

Marcus

Wednesday, 5 March 2008

Hi Kelly,

I have found TPG to be prompt and very receptive to any queries I have had regarding my account.
You have been very polite and patient in all my interactions.

Regards,

Barry

Tuesday, 4 March 2008

Good Morning,

A few times I have had a couple of problems with my internet connection and had to call the customer service helpline, and each time your customer service officers had helped me through and fixed my concerns. This morning I had to call the helpline again as I couldn't connect to the internet - I spoke with Lawrence who I must say was very helpful. He walked me through something I should have known without calling the helpline, but he was very patient and understanding.

Thank you for your efficient customer service officers, I worked at Telstra as a customer service officer for 3 years and understand a "day in the life of a consultant"!!!! Thank you once again

Cheers,

Saturday, 12 January 2008

TPG,

I have just finished on the phone with one of your internet support staff her name was Louisa, and I would just like to thank you for the wonderful support you guys provide. We have been with TPG for 12 months now and have never had any problems and the staff have always been very helpful and supportive. Tonight on the phone I was very impressed with the knowledge and speed of resolution for my problem. Thank you TPG and especially thank you Louisa - I am a very big fan of the service you supply.

Damien

Friday, 11 January 2008

Hello,

I just want to say that I’ve started using TPG adsl2+ and it’s great. Very fast and the only provider that could get me fast speeds. I had some problems with my pc when I started but David at TPG helped me out in no time at all and was very pleasant and professional. Thank you and keep up the good work! All the best!

Gavin

Wednesday, 9 January 2008

I spoke with one of your staff today re changing my plan. They were well presented, structured and informed. They went to the effort of ensuring my questions were met, any other concerns that could be answered was offered and gave me a polite and professional good bye. Very good service.

Ross

Sunday, 6 January 2008

Dear Helpdesk,

Today was a remarkable experience with TPG. Jessica was outstanding in network solutions. Her professionalism, that is both technical knowledge/ability and mannerism whilst dealing with a difficult task was outstanding! Thank you - this is exceptional service is a merit to TPG.

Clayton

Sunday, 6 January 2008

Dear Sir

Just a quick note to give you some customer feedback. I recently had cause to deal with Luke in tech support following the upgrade to ADSL2. Luke spent some forty minutes sorting my problem and assisting in reconfiguring my router. I have not in the past had to rely on TPG tech support but my experience on this occasion was outstanding. I think it is worthy that efforts of good staff are brought to your attention. Please pass on my thanks to Luke.

Regards.

Peter

Friday, 4 January 2008

She was very helpful, knowledgeable and professional. My internet problem was completely solved within 5 minutes. Now that's excellent Customer Service! Please pass on my thanks to Thalia.

Best regards,

A happy TPG customer.

Rob.

Friday, 4 January 2008

Hi there

Today I rang your help desk as I have not had access to the internet since Xmas (I suspect one of my children did something!).Anyway, the lady that I spoke to was courteous, helpful and just all round fantastic when helping me with my little dilemma.

Good on you TPG for hiring such great staff!

Lundon

Thursday, 3 January 2008

Chris was so helpful so I asked for his name. He spent time helping me set up a modernised TPG email service using Outlook Express. Patiently, he took me through the steps. I could not have done it without him and would have changed providers. I am very happy with the helpful service I received today and will recommend TPG for broadband and email. Thank you for employing/training/supporting workers like Chris.

Lucy

Wednesday, 2 January 2008

Hi,

I have just had a man called Steven help me get the new connection working. He was fantastic. I have always had help when I have needed it with both my accounts with you and that is why I opened another account because the service and help is always there if I have needed it.

Thanks again

Michael